Accessibility Policy

INTRODUCTION

Nurture Hub Therapy Service C.I.C is committed to ensuring that our services and information are accessible to all individuals, including those with disabilities in accordance with the Equality Act 2010. This Accessibility Policy outlines our commitment to accessibility as well as the steps we take to make our services and website accessible to everyone.

SCOPE

This policy applies to both aspects of Nurture Hub Therapy Service’s operations:

• Nurture Hub Therapy Service website (www.nurturehubtherapyservice.co.uk)

• Counselling services provided by Nurture Hub Therapy Service

ACCESSIBILITY PRINCIPLES

Nurture Hub Therapy Service is committed to the following accessibility principles:

• Inclusivity: We will ensure that our services are accessible to individuals with disabilities, including those with visual, auditory, cognitive, or mobility impairments.

• Compliance: We will comply with applicable accessibility laws and standards.

• Continuous Improvement: We will work to improve accessibility and remove barriers that may prevent individuals with disabilities from accessing our services.

Although Nurture Hub Therapy Service is committed to the accessibility principles the counselling services may be denied or postponed in the following circumstances:

a. Immediate Danger: If an individual presents an immediate risk to themselves or others, we will prioritise their safety and may refer them to more appropriate services.

b. Severe Clinical Presentation: In cases where an individual’s clinical presentation is so severe that our services may not be effective or safe for them, we may provide signposting or contact an individual’s GP (where permission is given) to enable an appropriate referral.

c. Specialised Services Required: If an individual requires specialised services or expertise beyond the competence of our counsellors.

If access to counselling services is denied or postponed, Nurture Hub Therapy Service will communicate this decision in a compassionate and respectful manner, providing information on alternative resources or referrals whenever possible.

Nurture Hub Therapy Service policy is informed by BACP Ethical Framework for the Counselling Professions and The British Psychoanalytic Council Code of Ethics.

COUNSELLING SERVICES

• Communication: We will communicate with clients and potential clients to understand their accessibility needs and provide reasonable adjustments when necessary.

INFORMATION AND COMMUNICATION MATERIALS

Accessible Formats: Nurture Hub Therapy Service will provide information and communication materials in accessible formats upon request, such as Braille, large print, or digital formats.

ORGANISATIONAL TRAINING

Staff Training and Education: Nurture Hub Therapy Service will stay informed about best practices in accessibility and incorporate them into our operations.

FEEDBACK AND ACCESSIBILITY CONCERNS

We welcome feedback from the public, clients and employees regarding accessibility concerns. Please contact us using the email address provided on our website to report any issues or share your suggestions for improvement.

CONTACT INFORMATION

For questions, concerns, or to request accommodations related to accessibility, please contact: nurturehub@icloud.com.